Frequently Asked Questions
Everything you need to know about Koala Brand home essentials, shipping, and more.
What materials are used in Koala Brand bedding?
We prioritize comfort and sustainability by using 100% organic cotton, premium bamboo fibers, and OEKO-TEX certified non-toxic dyes in all our linens and textiles.
How long does shipping take for furniture items?
Standard shipping for home decor and bedding takes 3-5 business days. Larger furniture pieces typically arrive within 7-14 business days via our white-glove delivery partners.
What is your return policy?
We offer a 30-day 'Rest Easy' guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund, provided the item is in its original condition.
Do you offer international shipping?
Currently, Koala Brand ships to the continental United States, Canada, and Australia. We are working on expanding our reach to more countries soon.
How should I care for my Koala Brand products?
Most of our textiles are machine washable on a gentle cycle with cold water. For specific furniture care, please refer to the digital care guide sent with your order confirmation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.